Frequently Asked Questions Start planning your adventure.

What to expect at Terramor

We understand that for many of our you, this will be your first stay at an outdoor resort and may be your first glamping experience. Our friendly staff is here to make sure your trip is as adventurous or relaxing as you want to make, with some added surprises. 

To help you plan, we've compiled a few of our most frequently asked questions below. If you don't find what you are looking for, please feel free to contact us. 

We look forward to welcoming you to our very special place in Bar Harbor. See you soon!

HOW DO I MAKE A RESERVATION?

HOW DO I MAKE A RESERVATION?

It's easy! Simply click Reserve Today to go directly to our online reservation page, or call 207-288-7500 and one of our friendly team members will assist you. Need something special? No problem, you can leave a note in your reservation to let us know of any special needs, celebrations or expectations.

IS TERRAMOR DOG FRIENDLY?

IS TERRAMOR DOG FRIENDLY?

Yes! We love dogs and believe there is no better way to explore nature than with your family and friends - including your four legged ones. Your pup will be greeted with a dog park, water bowl and lots of love upon arrival. We do have a $30 fee per pet, per night.

WHAT'S INSIDE THE TENTS?

WHAT'S INSIDE THE TENTS?

All of our tents come fully furnished with linens, towels, lanterns, ceiling fans and more. They all have electricity and WiFi and are stocked with Pendleton blankets, coffee mugs, wine glasses, pour over coffee and so much more. 
See more here!

When Are You Open? We opened May 14, 2021. Our season ends October 18, 2021 due to the colder winter months. You can make reservations now for 2021 here.

Do We Have to Quarantine if Coming from Out-of-State? Starting May 1, 2021, visitors from all states are welcome to travel to Maine without the need to quarantine or show proof of a negative COVID-19 test. States that have been deemed problematic by the CDC may still require testing. We will continue to monitor the status of Maine's travel mandates and communicate openly with our guests.

Is it Safe? What About Social Distancing? Spending time in the outdoors has been deemed one of the safest activities to do during this epidemic. We are taking extra precautions in our cleaning policies to ensure all tents are properly cleaned and disinfected before and after each stay. Public spaces such as restrooms, tables, pool furniture, etc., will be on a strict cleaning and sanitation schedule and we will practice all recommended social distancing techniques to help prevent the spread. 

In addition, all of our tents are spaced apart from one another to allow for unique private fire experiences and outdoor seating, allowing our guests to socially distance at all times during their stay.

What is Your Cancellation Policy?  Cancellations and/or changes to a reservation must be made 7-days prior to your arrival to avoid a 1-night tent charge, plus tax. Group cancellations must be made 30-days prior to the arrival date. Cancellations made after the 30-days are subject to a 1-night tent charge, plus tax, for each reservation within the group block. Please note, we will work with reservations that have to cancel due to the enactment of Federal or State Government travel restrictions/mandates.

Is there a Pool? Yes! We have a beautiful outdoor pool and hot tub open all day for guests to enjoy. In the evening hours from 8:00 p.m. - 10:00 p.m. the pool is open for adults only. Our pool will open Memorial Day Weekend, or possibly earlier depending on weather.

Can I Bring My Own Food or Grill? We do not allow food preparation at the tents to help keep nature outside and limit critters. However, we do have designated grill stations available to reserve. Reservations need to be placed 24-hours in advance. We will provide grill tools, utensils, plates and napkins with each reservation. We do ask that you pack in and pack out your grill supplies, leaving no unwanted food at the station. 

Do You Offer Group Discounts? We offer a 10% discount to groups who reserve 8 or more tents. Please contact our front desk to make the reservation.

What is Your Pet Policy? To ensure your dogs safety and our guests, we ask that all dogs remain on leash while on property unless using our designated dog park. Pups are not to be left alone in the tents and are prohibited from the inside of the Lodge and Pool area. Upon check-in we'll issue a dog tag for your furry friend which will identify which tent they belong to in-case they decide to go out and adventure on their own. We do charge a $30 per pet, per night pet fee and limit each tent to two dogs at a time. We also reserve the right to remove any animal that is being disruptive or dangerous.

When is Check-In and Check-Out? Our check-in time is 4:00 p.m. and our check-out time is 11:00 a.m.  If you would like to check-in earlier or leave later, we will try to accommodate your request. Please call us at (207) 288-7500 to request.

Are Meals Included? Terramor offers a complimentary grab-and-go breakfast each morning with freshly made pastries, fruit, granola bars, bagels, coffee, tea and more. Our Kitchen [207] & bar, located in the Lodge, opens for happy hour and dinner service for an additional charge. 

Do You Have a Wheel Chair Accessible Tent? Yes. Our accessible tent is B01. If you need assistance in booking this tent, please feel free to call our front desk (207)288-7500.

Is the Resort Open to the Public? To best serve our natural surroundings and staying guests, our resort is not open to the public. This allows us to preserve our environment and establish a peaceful and secluded atmosphere. We will allow a reasonable number of visitors to join our guests at the Kitchen [207], we just request these guests check-in at the front and do not exceed two individuals per staying host.

Is Terramor Family Friendly? Absolutely! We encourage parents to foster the wonder of nature within their kids. We have a selection of amenities and services that everyone can enjoy such as corn hole, bocce ball, pop-up events and more. We do not have a structured playground or scheduled kids activities, however we invite children to participate in the many events onsite with the supervision of their parents.

If traveling with a baby, we have portable cribs available upon request.

Can I Park Next to My Tent? Parking is available around the main entrance. To keep our natural setting we've kept vehicles away from the main tents and public spaces. This helps keep both noise and light pollution from disrupting our ambiance. Terramor does have wagons and golf carts to asset our guests to their tents.

Is There WiFi? WiFi is accessible throughout the property. You will be provided a WiFi code upon check-in. There is no television or telephones in our tents.

What Age do You Need to be to Reserve a Tent? We require there to be at least one registered adult of 21 years or older in all reservations.

Do the Tents Have Refrigerators? Each tent comes with a portable cooler. Ice is available in the Lodge store. If you are in need of an electric cooler for medical and personal use, please let us know and we will have one ready for you.

Can I Lock-Up the Tent? We do not recommend leaving valuables inside the tents when you are away. We have complimentary safety deposit boxes at the front desk for guests who need to store valuables. 

Is There a Heater or Air Conditioner Inside the Tent? Our tents come with a ceiling fan and two Pendleton blankets. We do have portable heaters available for cooler evenings as well. We recommend you pack for Maine's weather and bring layers.

Do I Need to Bring Firewood? No. Complimentary firewood is located throughout the property. Each tent is also supplied with one complimentary fire starter.

Can I Pick My Tent? We do offer an additional $25/night for a Site Guarantee Fee.

A designer hideaway in the woods.

Bask in the natural beauty of your tent and relax in refined style. Enjoy casual and comfortable essentials, paired with indulgent touches. This is the outdoors done right. 

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An Elevated Experience Awaits You. Book Now for 2021.

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