Frequently Asked Questions

What to expect at Terramor

We understand that for many of our you, this will be your first stay at an outdoor resort and may be your first glamping experience. Our friendly staff is here to make sure your trip is as adventurous or relaxing as you want to make, with some added surprises.

To help you plan, we’ve compiled a few of our most frequently asked questions below. If don’t find what you are looking for, please feel free to contact us.

We look forward to welcoming you to our very special place in Bar Harbor. See you soon!

When Are You Open? We open May 12, 2023 to October 15, 2023. You can reserve for the 2023 season here.

When is Check-In and Check-Out? Our check-in time is 4:00 p.m. and our check-out time is 11:00 a.m. If you would like to check-in earlier or leave later, we will try to accommodate your request as best we can.

What is Your Cancelation Policy? Cancellations and/or change to your reservation must be made 7-days prior to your arrival to avoid a 1-night tent charge, plus tax. Group Cancelations must be made 30-days prior to arrival date. Group cancelations made after the 30-days are subject to a 1-night tent charge, plus tax, for each reservation within the group block.

Do you have WiFi? Free WiFi is available throughout the property. You will be provided a WiFi code upon check-in. There are no televisions or telephones in our tents.

Do You Have a Pool? Yes! We have a beautiful, heated outdoor pool and large hot tub. The pool area is open from 8:00 a.m. to 8:00 p.m. for all guests and then from 8:00 p.m. to 10:00 p.m. for adults only.

Can I Bring My Own Food or Grill? We do not allow food preparation at the tents, this helps us keep nature outside and limits curious critters. However, you can reserve one of our four grill sites while staying with us and order from our Grill Kit menu with prepackaged, grillable food options. We will provide the grill tools, utensils, plates and napkins with each reservation. We do not allow outside food grilled at our grill sites. Grill sites do need to be reserved 24-hours in advance.

Do You Offer Group Discounts? Yes. We offer a 10% discount to groups who reserve 8 or more tents. Please contact our front desk for assistance in making the reservation.

What is Your Pet Policy? To ensure the safety of both your dog and all of our guests, we ask that all dogs remain on leash while on the property unless you are using the designated fenced-in pup park. Dogs are not permitted inside the tents alone and are not allowed inside the main Lodge and Pool area. However, pups are welcome on the Lodge deck and in the screened-in porch of the Lodge. We do charge $30 per dog, per day and limit each reservation to 2 dogs. We reserve the right to remove any animal that is being disruptive or dangerous.

What is Your Smoking Policy? Terramor Outdoor Resort is a non-smoking property. We ask that you keep both the property and your accommodations smoke-free. Our policy refers to cigarettes, e-cigarettes, cigars, cannabis, and any incense. A $250 cleaning fee will be charged to your account if you smoke inside of your tent.

Do I Need to Bring Firewood? No! We offer complimentary firewood for all guests. Firewood huts are located throughout the property and each tent is furnished with matches and a complimentary fire starter.

Are Meals Included? Terramor offers a complimentary grab-and-go breakfast each morning. This includes freshly made pastries, fruit, granola bars, oatmeal, yogurt, bagels, hardboiled eggs, coffee, tea and more. On Sunday mornings we offer a free blueberry pancake breakfast. Our Kitchen (207) & Bar, located in the Lodge, opens for dinner service at 5:00 p.m. for an additional charge.

Do You Have Wheelchair Accessible Tents? Yes. Our accessible tent is B01. If you need assistance in booking this tent, please call our front desk, (207)288-7500.

Is Terramor Open to the Public? To best serve our natural surroundings and staying guests, our resort is not open to the public. This allows us to preserve our environment and establish a peaceful and secluded atmosphere for our guests. We will allow a reasonable number of visitors to join our guests at the Kitchen (207), we just request that these guests check-in at the front desk.

Is Terramor Family Friendly? Absolutely! We encourage parents to foster the wonder of nature within their children. We have a selection of amenities and services that everyone can enjoy such as corn hole, ladder golf, stargazing, and so much more. We do not have a structured playground, but have lovely fields and nature trails for kiddos to explore.

If traveling with an infant, we do have portable cribs available upon request.

What Age do You Need to be to Rent a Tent? We require there to be at least one registered adult of 21 years or older for reservations.

Do the Tents Have Refrigerators? No. Each tent comes with a portable cooler guests can use while onsite or while exploring offsite. Complimentary ice available in the Lodge for guests. If you are in need of a mini-refrigerator for medical or personal use, please let us know and we will have one ready for you.

Can I Lock-Up My Tent? You can secure your tent from the inside, however we do not lock our tents from the outside. We do provide safes in each tent for your valuables.

Can I Pick My Tent? We do offer tent selection guarantee for an additional $25/night fee. This is dependent on existing reservations and availability.